first logging on to our website www.kcls.org, looking under "Research and Homework" and clicking on "Ask A Librarian". The first option will be "Live Chat Reference".
Be sure to have your library card and PIN ready to enter. If you wish to change or reset your PIN, you must present a photo ID in person at your local branch. For questions about your PIN, call AnswerLine at 425-462-9600 or 1-800-462-9600.
To start a session enter your name, library card number, and your question in the column on the right side of the screen. Then click on the connect button. You will automatically receive a welcome message. The librarian my ask you come clarifying questions. Chat messages from the librarian will appear on the right side of your screen.
Professional librarians will send answers to your questions, or sources of information, which may involve sending websites. Web pages that we send will appear on the left side of the screen. You may have up to 20 minutes of live chat service at a time. The main focus of this service is to provide quick information and referrals using online sources including our online databases, the Catalog and the Internet. If the question cannot be answered within the guidelines, we will refer you to an appropriate reference service.
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